Neil's Carpet Cleaning is an owner/operator business with a 100% customer satisfaction guarantee. You will always be greeted with a professional and friendly manner. I use a state of the art truck mount machine(Pro Chem Peak). I use a hydro-force sprayer to apply a surfactant which is a maximum concentrate cleaner for spots, extremely soiled carpet or upholstery. For odor I use an unbelievable odor control that eliminates unpleasant odors at the source. It effectively neutralizes malodors through molecular bonding, working long after the initial fragrance has dissipated. This unique formula contains quaternary ammonium, odor counteracting, cleaning agents and a powerful deodorizing fragrance. I run the machine around 280 degrees at 600 p.s.i with a vacuum of mm. Hg 370. I also use a four jet wand instead of the two jet wand. If you have any questions please call any time of day.