Is your dealership struggling with lead handling and follow-up activities? Do you want to maximize your advertising dollars you're already spending? Consider this: Your BDC and Internet departments speak to more customers than anyone else in your dealership, so it is critical that you have a process in place to train and retain them. Whether you're a single point store or a multi-franchise group with a centralized BDC we can help. Red Line BDC Training trains your BDC and Internet staff on best practices to handle your phone traffic and engage in meaningful follow-up interactions that generate more shows and most importantly, more sales. We will help you recruit and train your people. We'll help you understand how to manage your BDC by the day and by the hour. Some of our services include: Internet Lead Process Sales Training Inbound Sales Calls Outbound Calling Lead Response Phone Training Dealership Onsite Training Reputation Management Mystery Shop Services